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Job ref no.: CT3111784-01#0180
Chief Securities Limited 致富證券有限公司

Officer – Customer Support

Chief Securities Limited 致富證券有限公司

Benefits
  • 13-month pay
  • Alternate Saturdays
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Medical plan
  • … + 1 more

Responsibilities:

  • Understand the profiles of different customers
  • Identify the needs and expectations of customers and refer to relevant business team
  • Assist in handling different types of customer enquiry to enhance customer satisfaction via telephone, email and face-to-face
  • Assist in opening accounts for customer
  • Assist in handling feedback and complaints from customer
  • Assist in managing customer relationship professionally
  • Collaborate with internal departments to deliver quality service of company standard

Requirements:

  • Degree in Business related disciplines
  • Non-degree holder with relevant experience will be also considered
  • Professional qualification in HKSI Paper 1, 7 & 8 and IIQE Paper 1 & 3 will be an advantage
  • Understanding the philosophy of service excellence and importance to company
  • Demonstrating customer-centric mindset
  • Experience in referring customers to relevant business team is an advantage
  • Good knowledge of financial products will be an advantage
  • Good command of English, Cantonese and Putonghua
  • Customer-oriented and strong communication skills
  • Proactive, patient, good services attitude, detailed oriented and a good team player

We offer an attractive remuneration package including:

  • Double Pay
  • Performance Bonus
  • Staff Discount for Company Products/Services
  • Birthday Leaves
  • Company Travel
  • Annual Leaves
  • Incentive
  • Medical Insurance
  • Dental Insurance
  • Scholarships
  • Training Sponsorships
  • MPF

To apply, please click Apply Now and submit your resume with expected salary.

(Personal data collected will be kept strictly confidential and used for recruitment purpose only.)

 

More job information
Job ref no. CT3111784-01#0180
Salary
  • N/A
Job Function
Industry
Location
  • Central
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree