Officer/ Assistant Officer, Customer Fulfilment

Main Responsibilities

• Co-ordinate with Telesales, Customer Service and Merchants, Branches and Centre for loan disbursement, data maintenance, loan early settlement processing
• Issue Cashier's Order for Personal Installment Loan and arrange Cashier's Order sign-off by bank authorised signatories, cheque deposit and stop cheque request
• Prepare data maintenance in new, replacement card issuance (e.g. lost/damage cards, upgrading/downgrading cards), returned and cancelled cards, Capture Card from Jetco in accuracy status
• Prepare stocktaking of hold cards
• Handle Insurance Enrollment, Octopus AAVS, BP Redemption, Coupon Fulfillment and resending statement
• Handle purchase order of coupons, returned, exchanged or cancelled coupons
• Prepare GL entries posting and/or adjustment
• Assist supervisor to perform User Acceptance Test (UAT)

Requirements

• Form 5 standard with minimum 1 year experience in banking preferably in data capturing. For Assistant Officer Grade or above, minimum 2 years relevant experience
• Willing to work under pressure and shift hours
• Customer oriented. Good communication and interpersonal skills
• Good command of written and spoken English & Chinese
• Good PC knowledge e.g. MS Office & good typing skill