Job ref no.: 226711122-R-0012313
FWD Life Insurance Company (Bermuda) Limited

Officer/ Assistant Officer, Life Claims (1-year Contract)

FWD Life Insurance Company (Bermuda) Limited

Established in Asia in 2013 with a trailblazer mentality, FWD is the primary insurance business of investment group, Pacific Century Group (PCG), with minority shareholders Swiss Re Group, GIC Ventures, RRJ Capital and Hopu Investments.

FWD spans 10 markets in Asia including Hong Kong SAR & Macau SAR, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, Malaysia and Cambodia. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. We focus on creating fresh customer experiences and making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to be a leading pan-Asian insurer by changing the way people feel about insurance.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job:
• Handle Life, Crisis, Disability, Accident and Hospitalization Claims including claim registration, assessment, payment and correspondence preparations 
• Process claims in compliance with company service standards and department goals
• Approve claims cases within own claims authority; make recommendation to senior for those claims exceeding own authority limits
• Handle claim enquiries from different channels including internal department, advisor and customers
• Liaise with hospitals, doctors and claims investigators for following-up medical reports
• Handle any other duties / project assigned by Manager

The Person:
• Diploma (or equivalent qualification) or above
• Minimum of 1-3 years claims experience in individual life insurance/medical insurance
• Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service)
• Good PC skills in MS Words, EXCEL, Powerpoint
• Independent, self-motivated, a good team player and able to work under pressure
• Fluent English and Cantonese
• Good written English and Chinese

We offer 5-day work, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

More job information
Job ref no. 226711122-R-0012313
  • 15,000 - 20,000 / month
Job Function
  • Kwun Tong
Employment Term
  • Contract
  • Full-time
  • 1 year - 3 years
Career Level
  • Entry level
  • Diploma or equivalent
  • 5-day week
  • Gratuity
  • Medical plan