Job ref no.: JR00045585
Sun Life Hong Kong Ltd

Officer, Client Service Delivery

Sun Life Hong Kong Ltd

Job Responsibilities:

  • Handle Client complaint, conduct investigation, root cause analysis, prepare written reply, follow the service turnaround time, collect feedback for on going service improvement
  • Support CSD team aiming for achieving an expected service standard in terms of call quality, cost effectiveness and compliance with regulatory requirements.
  • Analyze complaint trend, prepare statistic and share complaint cases with CSD team for service / system enhancement.

Job Requirements:

  • Higher diploma or above in any discipline
  • Minimum 5 years of client service experience, candidates with sound knowledge of MPF and ORSO legislation is a definite advantage
  • Familiar with processes required within a contact centre, preferably in banking, finance or insurance industry
  • Knowledge in Microsoft office
  • Client focused with positive attitude
  • Excellent problem solving & communication skills
  • Good command of spoken and written English and Chinese
  • Immediate available preferred but not a must
  • Shortlisted candidates may be required for a written test

We offer 5-day work, attractive salary, MPF, and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)

More job information
Job ref no. JR00045585
Salary
Benefits
  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Work from home
Job Function
Location
  • Hunghom
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree