Officer, Customer Analytics

Responsibilities:

• With hands-on skills on advanced data tools including AI, machine learning and Big Data, help develop predictive models to support business in understanding customer needs better and improve customer experience
• Work closely with Technical and Product team in the implementation of advanced analytics tools and use the tool to deliver analytics results
• Analyze online performance and sales data, provide review reports in customer portfolio / marketing campaign for performance evaluation, business recommendation and develop innovative marketing concepts
• Provide insights to business on defining new online acquisition opportunities, customer retention and assist different business units to apply predictive models to drive business
• Support digital analytic development / transformation roadmap and initiatives

Requirements:

• University graduate in Quantitative Statistics, Analytics, or Business related discipline
• Minimum 3-5 years of experience in data analytics on customers, preferably in Banking, Financial Services or FinTech industry; non-bank industry is also welcome
• Proficiency in big data / machine learning / predictive modelling using SAS, Python or other analytical tools for model development
• Good interpersonal skills with strong business sense so as to communicate analytical subjects effectively with various business units
• Strong analytical / project management skills
• Good command of both written and spoken English and Chinese. Knowledgeable on Mandarin is a plus.

(Candidates with more experience will be considered as Assistant Manager, Customer Analytics)

Attractive remuneration package will be offered to the right candidates. Interested parties please click Apply Now to submit your full resume with current and expected salary to the Human Resources Division.

Please visit us at www.shacombank.com.hk for more information about our Bank.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided immediately upon request by contacting our Personal Data Compliance Officer. Applicants who are not contacted within two months may consider their applications unsuccessful and the personal data collected from the applicants will be retained for no longer than two years from the date of rejection during which the applicants may be considered for other suitable positions within the Bank.