Job - OFFICER, CUSTOMER CARE CENTRE (HOTLINE), FTLife Insurance Company Limited
FTLife Insurance Company Limited

FTLife Insurance Company Limited (“FTLife") is one of Hong Kong's largest life insurance companies. Capitalising on a heritage of professionalism and excellence in serving clients, FTLife seeks to become a leading insurance group in Asia. It serves individual and institutional clients from a diverse portfolio of financial protection and wealth management products. FTLife aims to excel by cultivating lasting relationships, and dedicates itself to providing clients with best-of-breed financial services to help them lead fulfilling lives.

We offer challenging and rewarding career opportunities. We look forward to receiving your application for the following job opening.


Job Ref.CT3102508-01#0205


  • Responsible for hotlines and counter services
  • Handle customer enquiries and resolve customer concerns / complaints in compliance with internal and regulatory environment
  • Provide professional service and prompt assistance to distributors, policyholders and potential clients timely, precisely and tactfully
  • Cooperate with other teams and team members to ensure timely resolution of customer requests and issues
  • Provide on-site verification service to Mainland customers on Saturday and Sunday
  • Ensure performance targets (i.e. KPIs) are met and suggest ways to enhance customer services
  • Follow operational guidelines in accordance with company’s requirements and procedures
  • Assist in ad-hoc tasks as assigned by superior


  • Degree holder
  • 3 to 4 years’ customer services experience in insurance / finance industry
  • Completion of LOMA 280 & 290 is an advantage
  • Good communication and interpersonal skills
  • Customer service orientated, responsible, attentive to details and able to work under pressure
  • Good command of both written and spoken English and Chinese (including Putonghua)
  • Good PC skills including Word, Excel & Chinese input

We offer attractive fringe benefits, including 5-day work week, group medical & life insurance, and career prospect to the right candidates. Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, FTLife Insurance Company Limited, 28/F, Wing On Centre, 111 Connaught Road Central, Hong Kong or fax to 2836-5365 or email to

Please visit our Website at for Company information.

Only short-listed candidates will be notified. Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed within 2 years after completion of the recruitment exercise. (Only short-listed candidates will be notified)

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  • 5-day week
  • Insurance plan
  • Medical plan
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