Job - OFFICER, CUSTOMER CARE CENTRE (HOTLINE), FTLife Insurance Company Limited
FancyBox
FTLife Insurance Company Limited

FTLife Insurance Company Limited (“FTLife") is one of Hong Kong's largest life insurance companies. Capitalising on a heritage of professionalism and excellence in serving clients, FTLife seeks to become a leading insurance group in Asia. It serves individual and institutional clients from a diverse portfolio of financial protection and wealth management products. FTLife aims to excel by cultivating lasting relationships, and dedicates itself to providing clients with best-of-breed financial services to help them lead fulfilling lives.

We offer challenging and rewarding career opportunities. We look forward to receiving your application for the following job opening.

OFFICER, CUSTOMER CARE CENTRE (HOTLINE)

Job Ref.CT3102508-01#0205

FUNCTION

  • Responsible for hotlines and counter services
  • Handle customer enquiries and resolve customer concerns / complaints in compliance with internal and regulatory environment
  • Provide professional service and prompt assistance to distributors, policyholders and potential clients timely, precisely and tactfully
  • Cooperate with other teams and team members to ensure timely resolution of customer requests and issues
  • Provide on-site verification service to Mainland customers on Saturday and Sunday
  • Ensure performance targets (i.e. KPIs) are met and suggest ways to enhance customer services
  • Follow operational guidelines in accordance with company’s requirements and procedures
  • Assist in ad-hoc tasks as assigned by superior

PROFILE

  • Degree holder
  • 3 to 4 years’ customer services experience in insurance / finance industry
  • Completion of LOMA 280 & 290 is an advantage
  • Good communication and interpersonal skills
  • Customer service orientated, responsible, attentive to details and able to work under pressure
  • Good command of both written and spoken English and Chinese (including Putonghua)
  • Good PC skills including Word, Excel & Chinese input

We offer attractive fringe benefits, including 5-day work week, group medical & life insurance, and career prospect to the right candidates. Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, FTLife Insurance Company Limited, 28/F, Wing On Centre, 111 Connaught Road Central, Hong Kong or fax to 2836-5365 or email to ftlhk.hr@ftlife.com.hk.

Please visit our Website at www.ftlife.com.hk for Company information.

Only short-listed candidates will be notified. Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed within 2 years after completion of the recruitment exercise. (Only short-listed candidates will be notified)

Apply Now
Job Ref No.
CT3102508-01#0205
Goodjobs Tips!
Remember to quote the job title and reference number in the email subject. This allows employers to find and refer to your application more easily.
Salary
N/A  
Benefits
  • 5-day week
  • Insurance plan
  • Medical plan
Industry
Employment Term
Experience
Career Level
Education
Tips by CTgoodjobs: Tips to avoid employment traps: verify company information, and look out for jobs ads that offer unreasonable salary or has a remote interview venue.
Leave immediately and report to CTgoodjobs if you encounter any inappropriate behaviour.
More tips to avoid employment traps