Officer (Customer Contact Centre) – Omni Channel Management

Key Responsibilities:

• Provide quality customer services on MPF & ORSO enquiries through hotlines and emails
• Provide inbound and outbound service support on retirement and investment planning services (e.g. through portfolio review and new fund launch, etc.)
• Liaise with internal and external parties to fulfill client requests and administrative follow-ups
• Handle projects and other tasks as assigned

Requirements:

• Tertiary educated
• Minimum 2 years’ experience in banking or financial industries, preferably in call centre / customer service environment
• Good understanding of MPF and ORSO is preferable
• Fluency in Cantonese and English is a must
• Customer oriented with good interpersonal skill
• Positive attitude, well organized and a good team player
• Proficiency in English and Chinese word processing
• Passed MPF Intermediaries Examination and / or with SFC Licensed Representative qualification
   

Remuneration will be commensurate with qualification and experience. Please send your application with detailed resume indicating both present and expected salary and date of availability to the Human Resources Department, 18/F Cosco Tower, 183 Queen’s Road Central, Hong Kong, or click Apply Now or fax to 23143984.

(Personal data collected will be used for recruitment purpose only and will be kept strictly confidential)