Provide quality customer services on MPF & ORSO enquiries through hotlines and emails
Provide inbound and outbound service support on retirement and investment planning services (e.g. through portfolio review and new fund launch, etc.)
Liaise with internal and external parties to fulfill client requests and administrative follow-ups
Handle projects and other tasks as assigned
Minimum 2 years’ experience in banking or financial industries, preferably in call centre / customer service environment
Good understanding of MPF and ORSO is preferable
Fluency in Cantonese and English is a must
Customer oriented with good interpersonal skill
Positive attitude, well organized and a good team player
Proficiency in English and Chinese word processing
Passed MPF Intermediaries Examination and / or with SFC Licensed Representative qualification
Remuneration will be commensurate with qualification and experience. Please send your application with detailed resume indicating both present and expected salary and date of availability to the Human Resources Department, 18/F Cosco Tower, 183 Queen’s Road Central, Hong Kong, or click Apply Now or fax to 23143984.
(Personal data collected will be used for recruitment purpose only and will be kept strictly confidential)
BCT Group (“BCT") comprises Bank Consortium Trust Company Limited (“BCTC") and BCT Financial Limited (“BCTF"), which are wholly owned subsidiaries of Bank Consortium Holding Limited. BCT is a major MPF product provider and one of the largest trust companies in Hong Kong focusing on the provision of pension (including MPF & ORSO) products and asset servicing solutions for pensions and investment funds.
BCTC provides top-tier pension and fund services including trusteeship and administration services for MPF/ORSO and international pension plans as well as global investment funds, QFII and RMB funds. BCTF acts as a sponsor and distributor of pension products whilst providing premier customer services, investment planning and retirement planning services as well as investor education.