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Job ref no.: CT3116128-01#0459

Officer, Customer Relationship

Hong Leong Insurance (Asia) Limited

Benefits
  • 13-month pay
  • Dental plan
  • Medical plan

Responsibilities

Inbound

  • Handle customer enquiries and requests via various channels
  • Provide high standard service and support to customers
  • Cross-sell insurance products to achieve sales target
  • Working hours:
      • Monday to Friday – 09:00 to 17:30 or 10:30 to 19:00
      • Saturday – 09:00-13:00 (alternate week)

Outbound

  • Conduct outbound call activities for promoting insurance products
  • Achieve assigned sales target
  • Provide high standard service and support to customers
  • Working hours: Monday to Friday – 09:30 to 18:30
     

Sales Support

  • Handle customer enquiries and requests via various channels
  • Provide high standard service and support to customers
  • Perform Call Centre related administrative duties and
  • ad-hoc business support
  • Working hours:
      • Monday to Friday – Monday to Friday – 09:00 to 18:00
      • Saturday – 09:00-13:00 (alternate week)

Requirements

  • Form 5 or above
  • Passed in IIQE Paper 1, 2 and 3
  • 1-2 years of hotline working experience in the insurance industry
  • Good telephone manner and effective communication skills
  • Proficient in English and Chinese (Putonghua is an advantage)

Please apply (preferably in Word or PDF format) with present and expected salaries, quoting job reference (I/1805/CRO) by clicking Apply Now

All applications will be treated in strict confidence and used for recruitment purpose within Guoco Group Limited, or Hong Leong Group of which Guoco is a member (together, “the Group") only. A copy of our personal data policy is available on request.

Applicants not hearing from us within 6 weeks may consider their applications unsuccessful. We may also consider their application for other or future vacancies within the Group. Personal data of unsuccessful applicants will be retained by the Group for a maximum period of one year.

 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3116128-01#0459
Salary
  • N/A
Job Function
Industry
Location
  • North Point
Experience
  • 1 year - 2 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent