Job ref no.: CT3118029-01#0052
Pricerite Home Limited

Officer, Customer Service

Pricerite Home Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Medical plan

Job Responsibilities:

  • Handle the customer enquiries & complaints by phone, emails and live chats on social media channels (facebook, WeChat etc) independently
  • Identify the cause of complicated complaints, follow the case progress and escalate to upper level when necessary
  • Communicate with different parties (e.g. supplier, logistic)for case solution and service improvement
  • Collect feedback from customers and make recommendations for continuous service enhancement
  • Analyze data and generate reports for supervisor
  • Assist in ad hoc projects assigned by supervisor

Job Requirements:

  • Diploma or above
  • 3 years customer service experience with online and social media exposure
  • Independent, customer-oriented, pleasant telephone manner and good communication skills
  • Proficiency in MS Office applications including Word, Excel and PowerPoint
  • Good command in spoken and written Chinese and English

We offer an attractive package commensurate with your qualifications and experience. Please apply with full resume, present and expected salary, quoting the ref. no. to the Human Resources Department, Pricerite Home Limited, 28/F Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, HK; or fax to 2820 0651 or press Apply Now

The information provided will be used for selection purpose only. All information of unsuccessful applicants will be destroyed within six months.

More job information
Job ref no. CT3118029-01#0052
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree