Job ref no.: CT3123390-01#0072
Tricor Services Limited

Officer, Customer Service

Tricor Services Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Medical plan

Responsibilities:

  • Handle and follow up customers’ telephone enquiries/complaints in relation to investor services at Call Centre such as securities registration and related corporate matters with a pleasant telephone manner
  • Ensure prompt and accurate responses
  • Assist in preparing statistics and reports on daily operation for management review
  • Coordinate with internal departments for ensuring total customer satisfaction
  • Other ad-hoc tasks as assigned

Requirements:

  • Higher Diploma / Associate Degree or above
  • 3 years relevant experience in Customer Services
  • Good knowledge in local securities market
  • Good command of spoken English, Cantonese and Putonghua
  • Good interpersonal and communication skills
  • Self-motivated, proactive and a good team player
  • Conversant with Word, Excel and Chinese word processing

Candidate with less relevant experience will be considered for the position of Associate.
 

Remarks:

We offer to successful candidates a comprehensive and structured training programme, 15-day annual leave, 5-day work, study / examination leave, qualifying premium upon completion of recognized professional institutions examinations, excellent job exposure and career prospects.
 

Applicants should send their full C.V., current salary package and expected salary to: The Human Resources Department via Apply Now or by fax to 2543-7124. Please quote ref. "Officer, Customer Service" on your application.
 

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
 

More job information
Job ref no. CT3123390-01#0072
Salary
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 5 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip