Job ref no.: CT3115998-01#0015
Dah Sing Financial Group

Officer, Customer Services (Phone Banking - Credit Card)

Dah Sing Financial Group

Responsible for answering customer enquiries, handling customers’ instructions/ complaints. Delivers consistent quality and one-stop services to customers

Main Responsibilities:

  • Deliver efficient and quality customer service by handling of customer enquiries/instructions, aftersales support to credit card products
  • Achieve the service standard and objectives set by Management. Service standard and objectives will be varied according to different product type and campaign.
  • Handle and follow up customer’s complaint.
  • Handle customer’s enquiry via different channels e.g. over phones, Internet, mail in andfax in.
  • Refer business to Telesales Team or other sales Comply with internal guidelines, legal and regulatory requirements when delivering job duties.
  • Perform routine clerical duties.

To meet the challenge, you should have the following qualifications and attributes:

  • Secondary education with minimum 3 year’s relevant services.


Please note that only shortlisted candidates will be notified.

More job information
Job ref no. CT3115998-01#0015
Salary
  • N/A
Job Function
Industry
Location
  • North Point
Employment Term
  • Full-time
Experience
  • 3 years - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip