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Job ref no.: Officer, Customer Services (Phone Banking - General Banking
Dah Sing Financial Group

Officer, Customer Services (Phone Banking - General Banking)

Dah Sing Financial Group

Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquire business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, emai & social media presence. Deliver consistent quality and one-stop services to customers and achieve objectives set by Management.
 
Main Responsibilities:
  • Delivers consistent quality services, handles customers’ enquiries/ instructions efficiently and provides after-sales support.
  • Handle and ensure customer complaints are solved skillfully and effectively.
  • Achieve the service standard and objectives set by the Management.
  • Acquire business opportunity, refer business to branches and other sales units.
  • Handle customer’s applications, transactions and instructions.
  • Collaborate with branches & other related business/support units.
  • Conduct on job training to the new comers.
  • Perform routine clerical duties and daily reconciliation & reporting.
  • Comply with internal guidelines, legal and regulatory requirements when delivering job duties.

To meet the challenge, you should have the following qualifications and attributes:

  • Secondary education with minimum 1 year's relevant experience preferably in customer services of banking industry.
  • Experience in digital services and/or SME corporate client service is preferred.
  • Insurance and / or investment license is preferred; and possession of related regulatory qualifications
  • and competencies are required.
  • Good communication and interpersonal skills.
  • Good command of written and spoken English and Chinese.
  • Fluent in Putonghua is highly preferred. 

Please note that only shortlisted candidates will be notified.

More job information
Job ref no. Officer, Customer Services (Phone Banking - General Banking
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip