Officer / Supervisor, TPA Operation (All round MPF administration functions)

Job Description:

• Able to perform daily processing transaction for MPF accounts within service requirement and regulatory guidelines with minimal supervision.
• Able to verify junior staff processed transaction and provide alert them if have any issue which may breach of service standard.
• Ensure all relate operation processing transactions are completed within service standards and statutory timeline
• Coach and mentor junior staff so as to achieve the service standard and department objectives.
• Handle and resolve complicated issues or complaints and escalate to manager in a timely manner.
• Liaise with clients on completion of business processes
• Registration and dispatch of documents
• Handle UAT or ad-hoc projects as required.

Requirements:

• HKDSE (Hong Kong Diploma of Secondary Education) holder / Form 7 graduate or above
• At least 5 years of relevant experience in MPF industry.
• Knowledge of MPF, customer service principle and retirement fund operations.
• Good in analytical , planning and organizing skills.
• Customer focused, with good problem-solving and communication skills
• Attention to details
• Able to work independently and under pressure
• Good PC skills in MS Word & Excel. Candidate with skill in Access is preferable
• Good command of both written and spoken English and Chinese

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)