Job ref no.: CT3118201-01#5640

Officer/Assistant Officer/Assistant (Pensions Administration/Operation) - Experienced/Fresh Graduate

Polaris Consultancy Limited

Polaris Consultancy Limited reaches 20h Anniversary.

  **Visit our Website: for job details.   


On behalf of clients, we are seeking high calibre candidates for the following:  

Position: Officer/Assistant Officer/Assistant (Pensions Administration/Operation) -  Experienced/Fresh Graduate

Positions offered would be depending on the qualifications and experience of the candidates.   


To execute any of the following job functions:   

a).  Compliance Officer

  • Assist in reviewing marketing related materials
  • Clear alerts for daily AML screening and transaction monitoring
  • Provide administration support on any training and ad hoc projects
  • complaint & fraud investigation, e.g. sorting of data, preparation of graphs, presentation tools, and prepare meeting notes 
  • Tracking of correspondences with MPFA and IA and updating logs and records; performing high level assessment on new regulatory changes when needed 
  • Keep track of complaints referred by regulators and ensure our replies to regulators are in timely manner 
  • Conducting some market researches/intelligence for the team 
  • Helping to clean up/update our Privacy database

b).  Pensions Operations (Cash Receipting Team) (Officer/Assistant Officer) 

  • Perform administration work in Cash Receipting Team
  • Process payment cheques from clients
  • Perform checking on bank statements
  • Support service counter to external clients
  • Prepare reports for internal use

c).  Pensions Operations (Business Analyst) (1 year contract)

  • Assist the Business Test Lead to plan, develop test scenarios and cases for user acceptance testing according to the scope of the project and requirement specification documents
  • Execute user acceptance testing according to test plan, test scenarios and escalation of test defects
  • Assist to coordinate testing logistics, defect analysis and documentation with internal departments and external vendors
  • Interact and coordinate with both internal stakeholders and external vendor to support testing logistics, defect analysis and documentation

d).  Pensions Administration (Assistant Officer)

  • Manage the assigned MPF/ ORSO scheme accounts & perform daily MPF administration functions of employer/member enrolment, contribution, termination and data change within under minimum supervision 
  • Handle client’s enquiries or complaints, and report to manager 
  • Assist in process streamlining and service improvement initiatives 
  • Perform UAT of system enhancement projects 
  • Support ad-hoc projects 

**Less experience would be considered for Administrator II  

e). Administrator II,  Administrator I (Fresh University Graduate)

  • To manage the assigned MPF scheme accounts to comply with the regulatory and service requirements
  • To process the customers’ requests on enrollment, contribution allocation, switching and benefit payment
  • To handle customers’ enquiries in a timely and professional manner
  • To assist in ad-hoc projects

f).  Pensions Customer Services Representative (Call Centre)

  • Handle MPF & ORSO enquiries through hotlines and e-mails
  • Follow up customer enquiries and feedback with good quality standard 
  • Ensure the delivery of service meet with our service standard & comply with regulatory requirements
  • To assist junior colleagues in handling complaint cases/ demanding customers


A.  General Requirements  

  • F5, Associate degree, Business Administration, Marketing or related disciplines;
  • Able to work under high pressure with professional business acumen
  • Highly adaptable to changes with flexible and positive working attitude
  • Good analytical skills with sensitivity to figures
  • Excellent presentation, interpersonal & negotiation skills
  • Familiar with MS Word, Excel & PowerPoint
  • Excellent written and verbal communication skills in both English and Chinese (Cantonese and Mandarin)  

B.  Experience Requirements   

a).  for Compliance Officer requires 2 to 3 years' of relevant working experience i pensions field.

b).  for Pensions Operations Officer  requires at least 4 years of working experience, candidates with basic knowledge of MPF scheme & related regulations would be an advantage

c).   for Pensions Operations (Business Analyst (1 year contract) requires at 3 years working experience in pensions administration with UAT experience.

d).  for Pension Administration (Assistant Officerrequires 2-3 years of relevant experience in MPF and/or ORSO schemes administration.  **Less experience would be considered for Administrator II/I

e).  for  Administrator I (Fresh University Graduate) requires  some working experience of data capture with fast typing speed in both English and Chinese 

f).  for  Pensions Customer Services Representative (Call Centre) requires 1 year experience in banking and financial industries, preferably in call centre / customer service related

Note: Positions offered would be depending on the qualifications and experience of the candidates.   

Visit our website: for more job details. 

Application Method

Quoting job title by sending Word resume to:

Teresa Choy

Polaris Consultancy Ltd

Enquiry: 852-25811913

by clicking Apply Now.

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More job information
Job ref no. CT3118201-01#5640
  • N/A
Job Function
Employment Term
  • Full-time
  • 3 years
Career Level
  • Middle management level
  • Degree