Job ref no.: CT3116370-01#0043
Sun Life Hong Kong Ltd

Officer/Senior Officer, Client Service Delivery (Call Centre)

Sun Life Hong Kong Ltd

  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan


  • Handles enquiry on broad range of services issues from customers via hotline and walk-in services
  • Liaises with internal department, channels and customers on reply of enquiry and completion of requirement
  • Handle complicated complaint from all channels, carry out investigation and liaise with relevant parties to obtain relevant information for decision making, propose resolutions / obtain approval from higher level and record the case details
  • Conduct various outbound call with documented protocols
  • Performs policy conservation with documented protocols
  • Handles non-standard bilingual written inquiry
  • Participates in customer service-related projects
  • Mentors junior staff on the daily operation of customer service
  • Recommends projects to improve the workflow and service in the team


  • University graduate in any discipline
  • 4 - 7 years in client service with good knowledge of insurance industry
  • Client focused with positive attitude
  • Good communication and interpersonal skills
  • Good spoken and written English & Chinese
  • Good PC skills in MS Office

** Candidate with more experience will be considered as Senior Officer, Client Service Delivery.**

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 12 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.) 

More job information
Job ref no. CT3116370-01#0043
  • N/A
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • 4 years - 7 years
Career Level
  • Entry level
  • Degree