Job ref no.: CT3119077-01#0009
FTLife Insurance Company Limited

Officer/Senior Officer, Customer Services (Complaint & Correspondences)

FTLife Insurance Company Limited

  • 5-day week
  • Insurance plan
  • Medical plan


  • Handle correspondence of customer inquiries and complaints
  • Achieve performance targets (i.e. KPIs)
  • Take ownership of customer issues and follow problems through to resolution.
  • Maintain accurate records and document all discussions with clients, agents and investigations.
  • Handle complex and escalated customer service issues.
  • Handle ad hoc projects as assigned 


  • Degree Holder
  • 3 - 4 years’ customer services experience in insurance industry
  • Customer-focused
  • Good communication and interpersonal skills
  • Good command of both written and spoken English and Chinese (including Mandarin)
  • Good PC skills including Word, Excel & Chinese input
  • Candidates with more experience will be considered as Senior Officer 

We offer attractive fringe benefits, including 5-day work week, group medical & life insurance, and career prospect to the right candidates. Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, FTLife Insurance Company Limited, 28/F, Wing On Centre, 111 Connaught Road Central, Hong Kong or fax to 2836-5365 or email to [via CTgoodjobs Apply Now ].

Please visit our Website at for Company information.

Only short-listed candidates will be notified. Information provided will be used for the purpose of selection only and unsuccessful applications will be destroyed immediately after the selection process. 

More job information
Job ref no. CT3119077-01#0009
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 4 years
Career Level
  • Non-management level
  • Degree