Job ref no.: 534119

Online Availability Analyst


Is this your next challenge in E-comm Management?

Responsible for ensuring high-levels of online availability and SKU fulfilment. Key KPIs are in-app out-of-stocks, in-stock impression rate, % of items listed online, and SKU fulfilment rate. Specific tasks include:

  • Design and maintain reports showing key metrics that track the inputs that drive improvement in availability KPIs
  • Support forecasting exercises and ensure adequate allocation of stock for online promotions, track performance against forecast and continuously improve forecast accuracy
  • Work with cross-functional stakeholders to develop clear, efficient processes for managing stock levels and allocations
  • Develop logic and manage settings for online safety stock
  • Work together with Tech Infrastructure and Supply & Demand Planning teams on improving our ordering and availability logic
  • Support on designing systems & processes for enabling online availability & listing of more complex item types

Do you have experience in stock management?

  • 1-2 years of relevant working experience in online operations, supply chain or demand & supply planning preferred.
  • Detail oriented and structured mindset, with the ability to connect between the dots and constantly test and evaluate hypotheses.
  • Willing to learn and solve problems outside one’s area of expertise or comfort zone.
  • Comfortable working in a fast-paced, dynamic work environment, which includes addressing day to day issues as well as solving long-term problems. Willing to spend time working & learning in stores and warehouses.
  • Strong communication & people skills to influence, partner, and drive performance with multiple stakeholders in a multi-cultural environment.
  • Proficient in Excel (managing large datasets & pivot tables), PowerPoint and other Microsoft 365 tools. Experience in python, SQL or other languages for managing large datasets is a plus.
  • Fluent in written and spoken English and Cantonese; proficiency in Mandarin preferred.

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website:

Issued by The Dairy Farm Company, Limited

More job information
Job ref no. 534119
Job Function
  • Eastern District
Work Model
  • On-site / At the workplace
Employment Term
  • Full-time
  • 1 year - 2 years
Career Level
  • Non-management level
  • N/A