Our client is a luxury commerce with a global website, mobile apps, retail stores, private shopping, VIP events and 24/7 team that offers wide selection of luxurious and premium products. Due to team expansion, they are looking for candidate who are innovative, entrepreneurial, ambitious and be a part of the fastest growing luxury eCommerce brand to join their Online Stylist team.
Day to day management of your client list assisting them with any query they have.
This includes online queries regarding the lookbook and coming soon items.
Assist the management team in managing and reporting on online top spend customers.
Identify opportunities to expand and develop new customers.
Building strong client relationships, ensuring verbal and written communication is of the highest standard.
Driving sales through offering knowledgeable and professional styling advice to clients.
Support Customer Care initiatives with an aim to increasing customer retention overall.
Responding to your clients and keeping them up to date on the progress of their query.
Ensure that the in-house processes and procedures are adhered to at all times by the team.
Work with challenging customers in a professional and timely manner, turning a negative customer experience into an exceptionally positive one.
Excellent experience working one to one with clients and nurturing relationships in a luxury retail environment.
Sales and target driven and willing to go the extra mile for your clients.
Excellent written and verbal communication skills. Fluency in a second language is beneficial.
Excellent written skills and excellent communication skills.
Experience with Microsoft packages.
Excellent eye for detail and good organisational skills.
Our client offers attractive salary package and allowance to successful candidates.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Manny Chan on +852 3476 6337.
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.