Job ref no.: CTB-04423 (CT3120118-01#1775)
PCCW Solutions Ltd

Operation Associate

PCCW Solutions Ltd

The Job

  • Assist in managing service delivery to one or more client accounts, promoting the continuous improvement of productivity, service quality and customer satisfaction
  • Coordinate with delivery team supervisors to establish service scope, Service Level Agreement (SLA) and delivery schedule of projects in business process outsourcing industry, with primary focus on data and document processing
  • Participate in the design and execution of service delivery plan of projects
  • Assist in customer relationships and networks development
  • Support basic Windows software installation, set-up and troubleshooting
  • Act as a communication point to coordinate with internal server/network support team or external vendor(s) to handle server/network related issues

The Person

  • Bachelor’s Degree in Business, Information Technology, Computer Science or related disciplines
  • 1 – 2 years of working experience
  • With good command of PC applications including MS Word, Excel and PowerPoint
  • Basic network and/or software troubleshooting skills
  • Good communication skills, detail-oriented and sensitive to figures
  • Good in spoken and written English and Cantonese, preferably also in Mandarin
  • Candidate with more experience can be considered for more senior roles 

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at or

For more information on other job opportunities of PCCW Solutions, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
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