Job ref no.: CCBA-OMHM-190108-2 (CT3117585-01#0347)
China Construction Bank (Asia) Corporation Ltd

Operation Manager, Hotel Management and Administration

China Construction Bank (Asia) Corporation Ltd

  • 5-day week
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Family medical plan
  • Insurance plan
  • Medical plan
  • K + 1 more

Key Role and Responsibilities:

  • Monitor the performance and service quality of hotel management agent for CCBA self-owned hotel
  • Manage the third party hotel management agent and ensure that the property is in good working order
  • Maintain the good guest services standard and quality to guests
  • Ensure efficient and quality front line guest services at all time
  • Maintain smooth relationships between management and guests, resolve problems arising from guests’ complaints and attend inquiries with dispatch and report all guest complaints, compliments, and suggestion to the management
  • Plan and organise accommodation, catering and other hotel services
  • Plan work schedules for individuals and teams
  • Manage budgets and financial plans and control expenditure
  • Maintain good communication with different stakeholders
  • Prepare the annual budget and budget control of corporate property
  • Ensure events and conferences run smoothly
  • Supervise maintenance, supplies, renovations and furnishings
  • Act as a Project Manager in relation to the renovation/ improvement projects.  Attend project progress meetings, and ensure timely completion of projects within the approved budget
  • Ensure security is effective
  • Carry out inspections of property and services
  • Ensure compliance with licensing laws, health and safety and other statutory regulations.
  • Take up ad hoc assignments when requested


Qualifications and Skills: 


  • Bachelor degree holder of above in Business Administration, Hotel management or related discipline, Master degree holder is definitely advantages
  • At least 10 years’ experience in hospitality industries with minimum 3 years’ experience on supervisory level
  • Familiar in all round hotel operation functions including Guest Service, Front Office, Food and Beverage, House Keeping, E&M, etc.
  • A member of relevant professional organizations preferable
  • Self-driven, able to work proactively and independently, excellent leadership and interpersonal skills
  • Proficient in spoken and written Chinese and English. Fluency in Putonghua an advantage
  • Good writing skills in Chinese and English
  • Good customer oriented with ability to handle complaints and problems in a timely, accurate and efficient manner
  • Proficient in computer skills

To apply, please send the detailed resume by Email: [via CTgoodjobs Apply Now ]


Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

More job information
Job ref no. CCBA-OMHM-190108-2 (CT3117585-01#0347)
  • N/A
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 10 years
Career Level
  • Middle management level
  • Degree
Require to Travel
  • Travel occasionally