Job ref no.: 493664 (CT3118372-01#1655)
Bank of China (Hong Kong) Limited

Operation Manager (Policies, Procedures and Delivery)

Bank of China (Hong Kong) Limited

  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Extra maternity leave
  • Extra paternity leave
  • Family medical plan
  • Housing allowance
  • Insurance plan
  • Marriage leave
  • Medical plan
  • K + 8 more

Job No.: 493664
Employment Type: Full time
Departments: Personal Banking Risk And Integrated Management Department
Job Functions: Management, Compliance, Bank Operations, Quality Assurance



  • Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;
  • Ensure AML compliance level with local rules and regulations as well as keeping abreast of company policies;
  • Perform regular review of end-to-end processes and identify areas for improvement to ensure quality customer experience;
  • Liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in customer experience;
  • Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness;
  • Monitor the operations to ensure efficiency as well as compliance with the Bank's policies, related banking ordinances, and other regulatory requirements;
  • Provide advisory support on procedural issues on retail banking business;
  • Monitor and support on centralized processing of AML related customer reviews;
  • Ad hoc projects



  • University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
  • Minimum 3 years' retail banking experience in procedure formulation, process improvement or project management, preferably in AML / compliance related exposure ;
  • Strong understanding on retail banking operations with knowledge of banking environment and regulatory requirements in Hong Kong
  • Self-motivation with excellent interpersonal, communications and presentation skills;
  • Proficiency in spoken and written Cantonese, English and ideally Mandarin.
  • Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing


We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.


More job information
Job ref no. 493664 (CT3118372-01#1655)
  • N/A
Job Function
  • Cheung Sha Wan
Employment Term
  • Full-time
  • 3 years - 8 years
Career Level
  • Middle management level
  • Degree