Operation Officer / Associate

Main Responsibilities

• To support daily transaction processing.
• To ensure full compliance of P&Ps, AML, BCP, internal and regulatory policies and requirements all the time.
• To review and prepare Head Office reporting, HKMA reporting, business continuity planning as well as P&P matters.
• To ensure the agreed service levels, turnaround time, productivity, quality and internal / external relationships with stakeholders and customers are achieved.
• To contribute or initiate practical suggestions and ideas, such as automation, streamlining, centralization and outsourcing, to transform the operations with aim to achieve high STP, high efficiency, low cost and adequate risk control.
• To assist sub team head to provide Straight Through processing requirement and perform UAT.
• To build and maintain good relationship with business partners.
• To provide on-job training for payment associates or new joiners.

Requirements

• University degree of business management or related discipline, master degree is an advantage.
• Sound knowledge in areas of payments and cash management or leading process improvement projects.
• Sound knowledge of regulatory requirements on the relevant areas and internal operational policies and procedures.
• Good communication, negotiation and interpersonal skills.
• Good leadership and people management skills.
• Proficient in English, Cantonese and Putonghua.

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.