Operation Officer (Customer Due Diligence Operations) (CS/Admin experience are welcomed)

KPMG’s Customer Due Diligence Operations is operated under the Managed Services and provide operational excellence, subject matter expertise with leading edge tools and technology to deliver fast, efficient and high-quality outcomes to meet our clients’ most critical business needs. We are now looking for high calibre individuals to join our team

Responsibilities

• Identify and verify KYC documents and customer statistic data
• Process customer’s application and engage directly with customers to obtain specific information
• Support financial crime-based investigations
• Achieving individual targets and performance expectations and development
• Manage caseload throughout end to end process in timely manner
• Comply with relevant regulations and requirements for customer due diligence
• Timely escalation of issues (relating to on-boarding) to supervisor

Requirements

• Diploma holder or above in any disciplines (Candidates with HKALE / HKDSE / HKCEE or equivalent secondary education background, and prior customer services experience would also be considered)
• Candidates with no relevant experience would also be considered. Training will be provided
• Experience of working in customer service capacity (e.g. call centre, airline, hospitality) or handling customer due diligence business processes is an advantage
• Good communication skills and good command on written and spoken Cantonese, Mandarin and English
• Ability to assimilate and apply detailed process instructions
• Strong analytical skills and problem solving, self-motivation and possess an enquiring mind
• Strong desire to deliver results with attention to accuracy and detail
• Self-motivated, able to work independently and willing to accept challenges
• Proficiency in Microsoft Office (PowerPoint, Word, Excel) or other related applications
• A good team player with the ability to deliver efficient working outcomes and overcome challenges even under pressure
• Proactive and solutions driven, with the ability to thrive in a challenging environment
• A Five-day work week

We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and exciting environment. 

Personal data collected will be used for recruitment purposes only. 

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