Operation Officer (Customer Due Diligence Operations) (Fresh Graduates/ CS/Admin experience are welcomed)

At KPMG our Operation Executives work across different service-based solutions to provide our clients with premium operations at a service level higher than they can achieve themselves in areas such as Customer Due Diligence, Third Party Risk Management and Grants & Reimbursement processing.  We provide operational excellence, combined with subject matter expertise and leading edge tools and technology to deliver fast, efficient and high-quality outcomes to meet our clients’ most critical business needs.  A role with KPMG Outsourcing is part of our Advisory practice where you will join our dedicated team that provides the back-bone of our Outsourcing business.

As an Operation Executive within KPMG’s Managed Services specialising in Customer Due Diligence (CDD) Operations, you will receive training and guidance on how to deal directly with our Client’s CDD requirements and assess how well financial crime risk is being managed.  We are looking for high calibre individuals to join our team to support the growth of KPMG’s outsourcing business.

We strive to deliver better, faster, cheaper and safer services to our clients than they can do themselves.

Responsibilities

• Identify and verify KYC documents and customer statistic data
• Process customer’s application and engage directly with customers to obtain specific information
• Support financial crime-based investigations
• Achieving individual targets and performance expectations and development
• Manage caseload throughout end to end process in timely manner
• Comply with relevant regulations and requirements for customer due diligence
• Timely escalation of issues (relating to on-boarding) to supervisor

Requirements

• Diploma holder or above in any disciplines (Candidates with HKALE / HKDSE / HKCEE or equivalent secondary education background, and prior customer services experience would also be considered)
• Candidates with no relevant experience would also be considered. Training will be provided
• Experience of working in customer service capacity (e.g. call centre, airline, hospitality) or handling customer due diligence business processes is an advantage
• Good communication skills and good command on written and spoken Cantonese, Mandarin and English
• Ability to assimilate and apply detailed process instructions
• Strong analytical skills and problem solving, self-motivation and possess an enquiring mind
• Strong desire to deliver results with attention to accuracy and detail
• Self-motivated, able to work independently and willing to accept challenges
• Proficiency in Microsoft Office (PowerPoint, Word, Excel) or other related applications
• A good team player with the ability to deliver efficient working outcomes and overcome challenges even under pressure
• Proactive and solutions driven, with the ability to thrive in a challenging environment
• A Five-day work week

We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and exciting environment. 

About KPMG

At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.

We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients. To lead by example, we launched Our Impact Plan (OIP) which includes our ESG commitments and progress across four key pillars – Planet, People, Prosperity and Governance.

We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information. 

Please note that all information in this form has been voluntarily supplied and will be used by KPMG for selection purposed only.