Job ref no.: T1CS19-0221-08 (CT3120348-01#0726)
Airport Authority

Operation Officer, Customer Service (Frontline)

Airport Authority

  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan
  • Transportation allowance

• Provide high quality face-to-face customer services and accurate information at the Customer Services Counters or service podiums to airport users
• Assist in the collection of accurate data from airport users for operation planning and further process and analysis
• Assist in preparation of relevant reports on faults and repairing needs to ensure service delivery per pre-set standards
• Required to work on shift duties (including overnight shift duties)

• Degree holder with at least 1 year's relevant working experience. Secondary education level with at least 5 years’ relevant working experience will also be considered
• Preferably in airline operations environment or property management field, hands-on customer service experience in high end malls or high passenger flow environment
• A good team player, detail-oriented, enthusiastic and motivated
• Strong communication and interpersonal skills
• Good spoken English and Chinese (Putonghua and Cantonese)

Interested parties please apply online via

Closing date: 18 November 2019

Data collected will only be used for job application processing. Applicant not being contacted by the Authority within eight weeks from the application closing date may assume that his/her application is unsuccessful. All personal data will be kept for a period of 12 months from the application closing date and will be destroyed afterwards.

More job information
Job ref no. T1CS19-0221-08 (CT3120348-01#0726)
Job Function
  • HK International Airport
Employment Term
  • Permanent
  • Full-time
  • 1 year - 5 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree