As an Operation Officer (Program Administration), you will be under the Operation Department and take an active role in supporting the IELTS/DSE Programs primarily and general enquires from students. Apart from this, you are also responsible for ensuring the communication effectiveness between the Company and the stakeholders.
Perform all-rounded administrative support and guarantee smooth operations of IELTS & DSE programs;
Take a proactive role in ensuring students’ satisfaction and learning levels exceed expected benchmarks;
Converse with students and staff to ensure an efficient and effective course plan;
Handle students’ admission and special requests by email/telephone;
Assist in other functions of the Company if required.
High diploma with a minimum of 1-year working experience in Customer Service or related fields;
Multi-tasking and able to work in a fast-paced environment;
Able to work under pressure & to meet tight deadlines;
Excellent interpersonal, organization and co-ordination skills;
Patient, responsible, details minded and empathetic;
Supportive to staff and Students;
Able to engage in on–going professional development;
Willing to participate and contribute to a harmonious work environment that encourages cooperation and team work;
Immediately available is a plus.
Competitive remuneration package
14 days annual leave
Career ladder and progression opportunities
To apply for this position, please send your application letter & resume with current and expected salary (MUST).
All information received will be kept in strict confidence and for employment-related purposes only. Only short-listed applicants will be contacted for an interview. You may consider your application unsuccessful if you do not hear from us within six weeks from the closing date. Enquiries by telephone or other means regarding the receipt of your application or the progress of the recruitment exercise will not be entertained.
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Established in 1972, WALL STREET ENGLISH (WSE) is the largest specialist English Language teaching organization in the world with more than 2 million successful students over the past 44 years in 28 countries.
WSE Hong Kong was established in the year 2000 and now operates 6 centres throughout Hong Kong catering to individual and corporate students.