Job ref no.: T1D19-0004-01 (CT3114536-01#0643)
Airport Authority

Operation Officer, Terminal Operation Services (Telephone Response Centre)

Airport Authority

Benefits
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Transportation allowance

Responsibilities:
• Provide high quality customer services and accurate information at the Telephone Response Centre to airport users and business partners
• Support other operations including respond to enquiries via digital communication channels and social media platforms
• Assist in the collection of accurate data from airport users and business partners for operation planning and further process and analysis
• Assist in preparation of relevant reports on faults and repairing needs to ensure service delivery per pre-set standards
• Required to work on shift duties (including overnight shift duties)
• Undertake other duties in Terminal 1 Department as and when required


Requirements:
• Degree holder with at least 1 year working experience preferably in customer service, airline / hospitality industry. Secondary education level with at least 5 years working experience in the above industry will also be considered
• A good team player, detailed-oriented, enthusiastic and self-motivated
• Good communication and interpersonal skills
• Good spoken English and Chinese (Putonghua and Cantonese)

Interested parties please click here to submit your application on-line.

Closing date: 24 January 2019

Data collected will only be used for job application processing. Applicant not being contacted by the Authority within eight weeks from the application closing date may assume that his/her application is unsuccessful. All personal data will be kept for a period of 12 months from the application closing date and will be destroyed afterwards.
 

More job information
Job ref no. T1D19-0004-01 (CT3114536-01#0643)
Salary
  • N/A
Job Function
Industry
Location
  • Chek Lap Kok
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 5 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Degree