Process Personalised Octopus application including data input, data verification and photo scanning for production of Personalised Octopus.
Prepare Personalised Octopus application data preparation and work with outsourcing service providers.
Handle internal enquiries on card orders
Arrange printing of Octopus by using Personalisation Equipment
Check the quality of the written data in chip and printed data on the card face of Personalised Octopus.
Malfunction and Sold Products Operations
Issue replacement Octopus according to customer’s request
Handle card refund or replacement of corporate staff Octopus
Handle mailing consolidation and returned mails
Provide warehouse operation support and card stock housekeeping
Card Refund and Lost Card Operations
Perform investigation of Octopus refund and replacement request and perform related data entry according to customer’s request and Octopus card refund and replacement procedures
Prepare reports for daily reconciliation and various MIS reports
Handle customer enquiries timely and tactfully
HKCEE or DSE graduate with 5 subjects passed, including English, Chinese and Mathematics
Undergraduate degree holder is preferred
1 year of clerical working experience, preferably in financial institution
English and Chinese Typing speed at 35 w.p.m.
Good command of spoken and written English and Chinese.
Good numerical sense, logical and analytical skills
Good team player with strong sense of customer service awareness and interpersonal skills
Able to work under pressure
We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking Apply Now.
The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.
We are an equal opportunity employer and will ensure that every job applicant and staff has equal employment opportunities and will not be disadvantaged because of their sex, pregnancy, marital status, family status, disability or race.
We operate one of the world's leading and most extensively accepted contactless smartcard payment systems, providing both offline and online payment services.
There are over 110,000 acceptance points for Octopus cards in Hong Kong, spanning across the city. We have over 36 million Octopus cards and products in circulation. We handle 15 million transactions a day with transaction value of HK$220 million.
To become the most preferred payment and lifestyle companion that connects customers and business partners through the best-in-class products and services.