Job ref no.: CT3119337-01#0427

Operation & Training Manager


We are sales & marketing agent for worldwide & famous kitchenware brands in HK and Macau. To cope with our business growth, we are currently hiring the following position:

The Operation & Training Manager reports to the Retail Manager and is responsible for planning and delivery of training programs for all levels of frontline staff to ensure a smooth operation with professional service standards.


  • Build, develop and execute positive brand image and positioning through enhancement of service and sales standards;
  • A detailed training plan that provides comprehensive on-the-job trainings and sales techniques trainings for all levels of frontline staff on selling skills and sales tool application to achieve sales target, to develop both technical and managerial competencies of the trainees;
  • Monitor and evaluate the effectiveness of training program, identify the training needs and potential improvement areas, prioritize and drive the improvements;
  • Develop long-term engagement plans and strategies to enhance the commitment of the frontline team
  • Deliver Train-the-trainers program for HK Distribution to support the business
  • Oversee day-to-day operations and monitor performance and grow of the retail shops, dept stores counters and promotion events to maximize sales and productivity, manpower efficiency and roster;


  • Tertiary-education, 3-5 years of sales training experience in FMCG industry
  • Experience in design and deliver training to frontline staff
  • Strong Leadership, top sales player in selling fields
  • Conduct field coaching and store visits
  • Manage the mysterious shopper survey, communicate the results and conduct coaching
  • Logical, analytical and good problem-solving skills
  • Team work, result-oriented attitude, pleasant and able to work in fast pace environment
  • Good at Excel & Microsoft Applications
  • Candidates who are existing strong performers in an Assistant Operation &Training Manager role are welcome to apply

(lesser experience will be considered as Assistant Operation & Training Manager or Operation & Training Executive)

Interested parties please apply with your detailed resume with current and expected salary by clicking Apply Now
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More job information
Job ref no. CT3119337-01#0427
  • N/A
Job Function
  • 3 years - 5 years
Career Level
  • Middle management level
  • F.5- F.7 or DSE