Posted on 2021-10-05
Hang Seng Bank Limited

Operational Management Manager

Hang Seng Bank Limited

Performance Services, Digital Business Services

Performance Services provides HASE COO with dedicated, forward thinking, strategic ad-hoc and operational management support.  Performance Services also plays a key role in driving staff engagement, operational support, financial planning & management information, and business administration for all Digital Business Services’ units. 

Should you join us, you will contribute in driving and managing strategic, streamlining and re-engineering initiatives at bank and Digital Business Service level. You will also have opportunity to lead and coordinate the bank-wide environmental strategy initiatives with various businesses and functions.

We are currently seeking a high caliber professional to join our department as Operational Management Manager.

Principal responsibilities

  • Responsible to manage and implement strategic, streamlining and re-engineering initiatives at bank and Digital Business Service level.
  • Provide administrative and operational management support & MI reporting at Digital Business Services’ level;
  • Ensure that all relevant control measures are undertaken to minimize the risk exposure of the Bank by observing and maintaining the Bank’s and Group’s internal control systems and standards, including the timely implementation of internal and external audit points together with any issues raised by the external regulators



  • University degree in any disciplines
  • At least 8 years’ in banking industry, ideally relevant experience in non-functional risk and quality assurance, and third party risk management 
  • Experience with bank-wide change and re-engineering projects preferred
  • Strong analytical, communication, interpersonal and project management skills
  • Good command of both spoken and written English and Chinese 
  • Great growth mindset and resilience to embrace change, overcome challenges and create space for curiosity creativity and connectivity.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. 

More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 8 years - 20 years or above
Career Level
  • Middle management level
  • Degree