Job ref no.: CT3114388-01#5782

Operations and Client Management Associate (6 months contract)

Robert Walters

Salary HKD20,000 - HKD32,000 per month + 15 Annual Leave

Location Hong Kong Island


This role sits under APAC Client Management Division of the bank, reporting to Asia Head of Client Management and serves global market corporate banking clients. This is a 6 months contract to start with, looking for a candidate to handle operations, pre-trade AML and on-boarding.


Client Facing Liaison on Onboarding Process

  • Client contact point for Global Market Business on all prioritisation and on-boarding related matters with emphasis on Listed Futures and Options.
  • Maintain a close relationship with clients to understand the client background and needs
  • Ensure all request are dealt with quickly and professionally to reduce any delay and or loss of business.

Maintain full understanding of service offer and on-boarding process

  • Prepare the on-boarding checklist for each request
  • Help support master agreement and side letter negotiation
  • Responsible to assist with Regulatory on-boarding requirement (EMIR, CFTC protocol, TR consent, LEI)
  • Contribute to Due Diligence Team globally on AML & Tax KYC completion
  • Coordinate all operations

Maintain and report information on on-boarding services and quality provided to clients

  • Coordinate with relevant teams to put in place processes and procedures to ensure that issues do not re-cur
  • Coordinate implementation of metrics on relevant volume and performance indicators
  • Report monthly activity and indicators to the regional head of Client Services
  • Contribute to the Permanent Control framework


  • University qualified with at least 2-3 years in Operations and/or documentation background
  • Willing to work at dynamic trading floor environment
  • Excellent interpersonal and communications (i.e. sales, traders and clients)
  • High proficiency in English (Verbal and Written)

Interest parties please submit your CV by clicking Apply Now.


Get in touch

Tara Lam

+852 2103 5351


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More job information
Job ref no. CT3114388-01#5782
  • N/A
Job Function
Employment Term
  • Temporary
  • 2 years - 3 years
Career Level
  • Non-management level
  • Degree