Job ref no.: CT3119362-01#7477

Operations Assistant, Customer Support - Banking (Ref. CS11207)


WaiOn Solutions Limited is an Information Technology consulting company that offers total computer solutions by provides IT outsourcing service and one-stop IT solutions. Our clients include leading financial institutions, telecommunications, government departments and educational establishments around the region. To cope with our rapid business growth, we invite dynamic and aggressive IT talents to join our growing team.


Our client, a large-scale and renowned Chinese Bank, is hiring Two Operations Assistant to join their Customer Support team in Kowloon Region office. This is a Banking Role in which a great multi-cultural experience will be gained.


  • Handle the documentation for customer onboarding and data maintenance of existing customer in compliance with the related procedures and service standard
  • Ensure completion and correctness of all Legal & Supporting documentation for execution
  • Liaise with various stakeholders to complete the task
  • Ensure all transactions are handled in compliance with regulatory requirements and internal procedures/guidelines
  • Provide advisory supports and assistance to BU relating to customer onboarding and data maintenance
  • Support ad hoc tasks
  • Review and prepare daily or monthly reports for internal or regulatory purpose


  • 5 subjects at Grade E/Level 2 or above in HKCEE/HKDSE, including English, Chinese and Mathematics
  • 1 or 2 years experience in handling customer onboarding experience is preferable
  • Customer-oriented, attentive to details, compliance and control oriented, diligent, proactive and able to work under pressure
  • Good command of spoken English, Cantonese and Putonghua
  • Proficient in MS Office including Word, Excel and Chinese word processing
  • UAT experience is preferable

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