Job ref no.: CT3116128-01#5445

Operations Associate

Hellotoby Technology (HK) Limited

  • Dental plan
  • Medical plan

About the Role

The Operation Team strives to scale up the operations of our new businesses initiatives across various categories. The responsibilities will involve responding to user inquiries and providing consistent, high quality resolutions to consumers and service providers and optimizing and streamlining existing processes.




  • Understand and can effectively communicate the entire HelloToby experience on mobile app and website for both service providers and consumers
  • Develop and streamline existing operational processes in matching of service providers and consumers
  • Develop and implement service category-specific SOPs
  • Handle disputes escalation in accordance to existing policies and procedures and possess ability to think under stressful situation
  • Work with the management team and peers to effectively resolve high priority issues
  • Record and communicate bugs and user feedback to the developers and the management team
  • Manage internal knowledge database
  • Track and analyze key operation metrics and provide weekly reports to rest of team
  • Working hour: Weekdays : 7:00 pm – 11:00 pm (online support at home); Weekend : 9:00 am – 6:00 pm (work in office)




  • Higher Diploma or Degree holder preferred
  • Strong command of Chinese and English both verbally and in writing
  • Previous experience in a fast-paced customer service environment and outstanding phone support skills are a must. Past work dealing with escalated issues is a plus
  • Excellent interpersonal skills and exhibit courtesy, kindness, efficiency and helpfulness
  • Excellent communication skills, can speak clearly, calmly, and persuasively in a high-pressure environment
  • Reliability and dependability in responding to management direction and solicit feedback to improve performance


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More job information
Job ref no. CT3116128-01#5445
  • N/A
Job Function
  • Sheung Wan
Employment Term
  • Part-time
  • 0 year - 5 years
Career Level
  • Entry level
  • Asso. Deg or High Dip