Job ref no.: CT3123872-01#1089

Operations Coordinator

EPIQ Hong Kong, Limited


  • To schedule resources according to their skill and ensure that all resources are aware of fees to be claimed and equipment required for local jobs.
  • To respond promptly to all existing resources enquiries, providing fact sheets and liaising with Operations Managers in Hong Kong and Singapore regarding resource needs.
  • To confirm resources and ensure they have all the details prior to the start of the job.
  • To oversee the preparation and circulation of weekly schedule
  • To be point of contact for out of hours queries, responding to all diary queries and rescheduling diary when necessary
  • To oversee remote jobs: confirmation, flights, accommodation, pay and ensure details are available to all resources
  • To assist in the recruitment, induction, training, quality control and welfare of all resources; to ensure that all work is delivered in the highest quality in a timely manner.
  • To assist in new initiatives and procedures to improve the department
  • To keep up with technologies to ensure that the resources are familiar with new developments
  • To check and assign fees for the Payroll and reporter queries when possible
  • Produce a Summary of Private Diary Work mid-week to update all departments about the expected booking levels for the following week and follow up outstanding quotes from clients
  • To respond to clients’ queries, issue quotations and follow through
  • To manage cases with transcription and interpretation services and provide ad hoc admin support which includes data entry and billing

Personal Attributes

  • Native or near-native English speaker
  • Good attention to detail Able to prioritise workload
  • Ability to work without supervision Able to work under strict deadlines and maintain a high standard of accuracy at all times.
  • Works effectively as part of a team, recognises areas where support is required and offers assistance Is flexible and adaptable in approach (will be required to work outside normal working hours from time to time)
  • Creative and self-directed with problem solving skills
  • Takes an active role in personal development and frequently reviews individual objectives and attends training sessions as required
  • Able to self-motivate and support other team members
  • Communicates positively at all levels both internally and externally
  • Professionally manages telephone enquiries
  • Able to professionally manage workload and conflicting priorities
  • Experience in project management, preferably in the transcription, translation or recruiting industry
  • Excellent people skills with friendly and motivational communication style
  • Adept with new technologies
  • Experience managing independent contractors, vendors, volunteers or remote teams

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More job information
Job ref no. CT3123872-01#1089
Job Function
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree