Job ref no.: CT3116348-01#1925

Operations & Customer Experience Optimization Expert

Wired Matter Company Limited

  • 5-day week
  • Medical plan

As Jou Sun’s Operations & Customer Experience Optimization Expert you are tasked with delighting Jou Sun customers with reliable and timely delivery. This includes liaising with our logistics partner, food vendors and team to ensure that products get picked up and delivered to customers smoothly. 

What You’ll be Doing:

  • Improve efficiency of operations with innovative workflows and working with tech team to design with new tools
  • Manage logistics provider and product vendors to ensure on time delivery of orders
  • Handle customer inquiries and messages, refunds and redeliveries
  • Track and analyze customer satisfaction and on-time delivery statistics
  • Maintain billing and financial accounts of services rendered by logistics provider
  • Miscellaneous customer service and growth hacking related tasks to support your teammates

  What You Should Already Have:

  • Relevant work experience in customer service, operations or logistics
  • Excellent communication skills in English and Cantonese
  • Ability to work with tight deadlines in a fast-paced environment
  • Attention to detail and an analytical mind
  • Proficiency in Excel
  • Interested in food culture, farming or cooking is a plus
  • Eligible to work in Hong Kong without Visa

What You Can Expect from Us:

  • Startup culture with a fun and collaborative work environment
  • Space for you to learn and contribute creative ideas
  • Chance to improve how the world eats
  • Competitive salary and medical insurance

Interested parties please click Apply Now to apply job 

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More job information
Job ref no. CT3116348-01#1925
  • N/A
Job Function
  • Wanchai
Employment Term
  • Full-time
  • 1 year - 5 years
Career Level
  • Entry level
  • Degree