Job ref no.: CT3116513-01#8493

Operations Executive - Due Diligence

AMAC Human Resources Consultants

Negotiable Per Month
Operations Executive - Due Diligence

  • Possess excellent command of spoken and written English and Chinese
  • Be a post-secondary degree holder
  • Be able to build relationships across the business both internally and
  • Possess a professional approach to delivering quality client service
  • Be a quick learner who can spot new opportunities with demonstrated
initiative, diligence, and attention to detail
  • Possess strong analytical, internet research and presentation skills
  • Be organised and able to work effectively and efficiently under tight
deadlines and manage projects independently whilst working as part of
a wide and varied team
  • Possess excellent interpersonal communication skills
  • Detailed understanding and working knowledge of Microsoft Office
  • Experience with online databases (i.e. internet, media, academic
databases) is advantageous
  • Proficiency in other languages is advantageous, including Arabic
Bengali, Tagalog, Thai, Vietnamese
  • Be a holder of HK ID with permission to work in Hong Kong

Job Duties:
  • The Operations Executive at Blue Umbrella is a key communications
conduit whose role is to act as a primary contact point between
clients, vendors, research teams and internal departments
  • It is the responsibility of an operations executive to ensure that
research work is conducted and completed at a high level of quality
and in a timely manner by assisting to ensure that the research teams
have all required materials and communicating client concerns to
account managers and team leaders
  • The Operations Executive is also responsible for communicating with
clients and other stakeholders any and all relevant information that
may affect them such as pricing, turnaround time, potential issues and
delays associated with orders, etc
  • This position reports to the Operations Manager
  • Serve as the primary contact major client accounts, or a key touch
point for client queries, emails, etc
  • Collect, analyze and evaluate research information using a variety of
media for scoping purposes
  • Identify any potential insufficiencies, issues and/or queries that
need to be raised with clients from the outset regarding their
- Consistently leverages upon strong communication skills - both with
internal and external stakeholders
  • Demonstrates a firm understanding of research capabilities
operational workflow, and their limitations
  • Provide recommendations on pricing and TAT to managers based on
scoping exercises and knowledge of existing workload, upcoming
holidays, etc
  • Assists to ensure that reports are in good order prior to delivery
  • On-time delivery of final reports
  • Understands and supports business goals as outlined by a manager
  • Keep abreast of industry-related news
  • Support team leaders and managers
  • Assisting with macro-level case management
  • Ensuring that research requirements are fulfilled by acquiring any and
all required documents as dictated by agreed upon scope
  • Double-check and verify client invoices
  • Contributing to continuous improvement efforts, e.g., providing input
feedback and/or assisting in the execution of training reviews
process and efficiency improvements, product innovation, etc
  • Possesses and exhibits an interest in his/her own personal development
  • Requesting feedback from his/her supervisor and/or managers
  • Comply and/or follow processes, standards, values as outlined in
training, policies and staff manuals

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