Job ref no.: CT3115281-01#0426
IKEA Hong Kong

Operations Manager – Online Sales Operations Team (Customer Support Centre)

IKEA Hong Kong

  • 13-month pay
  • Discretionary bonus
  • Medical plan

About the assignment

  • Ensure team provides fast and easy before and after sales support for online customers at IKEA
  • Develop and implement business plan for your department
  • Plan and secure resources and investments for your department
  • Ensure smooth ways of working within team and with other departments
  • Develop talents, build competence and ensure a customer focused culture
  • Build relations to stakeholders across the IKEA Hong Kong and Global IKEA organization

About you

  • Able to work with others and create togetherness
  • Good communication, negotiation and influencing skills
  • Management experience, solid results leading a large team
  • Driven by achieving success through people
  • Ability to think long term and drive change
  • Interested in home furnishings
  • Experience in contact center business or customer service

Interested applicants please click Apply Now to apply and upload your CV in the application.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

More job information
Job ref no. CT3115281-01#0426
  • N/A
Job Function
  • Shatin
Employment Term
  • Full-time
  • 7 years
Career Level
  • Middle management level
  • N/A