Job ref no.: CT3123872-01#0020

Operations Strategy and Planning Manager / Senior Manager (HK)


What you'll do?

  • Lead projects visible to the company's C-suite. Drive cross-functional and cross-regional projects to improve the customer journey, operational and compliance processes
  • Analyze data to uncover efficiency improvement opportunities and develop data metrics to track impact and progress
  • Optimise processes and resources to improve various customer touchpoints including booking confirmation, customer interactions and Klook's physical presence for service redemption
  • Develop roadmap for cross regional physical customer touchpoints and operations from both a commercial and operational perspective, from choosing strategic locations (eg airports, city centers to physical inventory management, logistics fulfillment lead time optimization etc

What you'll need?

  • 4 - 8 years in operations in industries like travel, ecommerce, logistics, or tech startups
  • Track record of successfully driving cross departmental projects is preferred
  • Strong analytical skills. Excel proficiency highly preferred
  • Experience in travel products such as Attractions & Shows, Transportation (eg. airline, railway, private cars), Car Rental, Tours & Activities is a plus
  • Fluent in spoken and written English and Chinese.
  • Eager to work in small team and fast-paced environment
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required
  • Globally-minded and comfortable working with people from different cultural background and in different time zones
  • Bachelor's degree or above

What you'll get?

  • An environment that values honesty, transparency and respect with awesome co-workers across Asia
  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

Interested parties please click Apply Now to apply job.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3123872-01#0020
Job Function
Employment Term
  • Full-time
  • 4 years - 13 years
Career Level
  • Senior management level
  • Degree