Job ref no.: CT3119362-01#5511

OPERATIONS SUPERVISOR (CALL CENTRE)

SUPER Corporate Consultancy Group

Job Description

 

A Global Insurance Company with mainly business in general insurance is now looking for:

Operations Supervisor (Call Centre)

Responsibilities:

Report to Call Centre Manager and manage the call center and ancillary services relating to operations and development of the company
Handle team performance management and budget management
Implement the strategic plans for the call center including technology, organization structure, skills, training & resources requirements
Liaise with regional operations to ensure standardization and globalization of the processes and tools
Implement the strategic & tactical programs to enhance the capability of the call center to achieve the strategic objectives of the business
Develop and execute strategic planning with the management team to enhance service capabilities, quality and efficiency
Monitor quality and efficiency KPIs and provide variances analysis reports
Implement the training, monitoring and other performance measurement for the employees
Supervise the development of Local network of service providers in the roadside and appliance protection areas
Consolidate business requirements for local projects and liaise with PRC organizational management to ensure project prioritization and project management

 

Requirements:

Degree holder with 5 years or above working experience in MNC with call center or insurance operations environment
Experience in supporting travel & assistance programs would be a strong advantage
Proven track record in leadership with good communication skill
Good interpersonal, analytical and problem solving skills
Excellent command of English and Cantonese (verbal and written)

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