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Job ref no.: CT3116128-01#1051

Operations Supervisor/ Customer Service Supervisor , Top Urgent !!

Joint Talent Employment Consultants

Our client is one of the Domestic Helper Finance Company in Hong Kong with a total of 8 branches located in Hong Kong Island, Kowloon and the New Territories. To cope with their rapid business development, they invite high caliber professionals to join and be a member of their successful team.

 

Location :  Wanchai 

Salary : 20k-23k + allowance 

Working hours :   9:00 a.m to 6:00 p.m / 8:30 a.m. to 4:30 p.m. / 9:00 a.m. to 1:00 p.m. (5.5 working days per week / Public Holidays) 

Benefits: 11 days annual leave, medical benefits, allowance, performance bonus , MPF 

 

Responsibilities:

  • Report to Manager
  • Lead and manage a team of 6-8 CS, Telesales & Administrative staffs
  • To monitor, manage and improve the efficiency of the front-line operations and ensuring the quality of service to meet the service standard in terms of efficiency and courtesy 
  • Conduct meetings and briefings to front-line staff and reinforce the operation processes and uplift team performance
  • Relentlessly analyze the business and proactively offer insight and recommendations to sales and executive leadership
  • CRM data analysis, evaluation and statistical report 
  • Perform other ad hoc projects when assigned

 

Requirements:

  • Degree holder 
  • 4 years+ Customer Service & Operations experience with 2 years+ at supervisory level
  • Experience from servicing industries 
  • Excellent presentation, communication and customer servicing skills
  • Strong leadership skills, with analytical and strategic mindset
  • Good in English and Cantonese
  • Immediate available 

 

Interested parties, please send full resume with current & expected salary & date available by clicking Apply Now  

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More job information
Job ref no. CT3116128-01#1051
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Permanent
  • Full-time
Experience
  • 4 years - 9 years
Career Level
  • Middle management level
Education
  • Degree