comScoreTag Job - Operations Supervisor - Customer Services - Warehousing / Logistics (Ref. no.: CT/LOG/036/171114), Schenker International (H.K.) Limited
Schenker International (H.K.) Limited

DB Schenker is one of the leading international providers of integrated logistics services.  We provide support to industry and trade in land operations, in worldwide air and ocean freight, and in all the associated logistics services, with about 91,000 employees at 2,000 locations throughout the world. We are now inviting candidates of high caliber for the following position:

Operations Supervisor - Customer Services - Warehousing / Logistics (Ref. no.: CT/LOG/036/171114)

Job Ref.CT/LOG/036/171114

This position is responsible for leading a team of Customer Service Assistants to provide effective and efficient logistics service to customer.


  • Motivate team spirit and maintain high morale of staff to increase productivity, and to maintain good communications with all levels
  • Monitor and ensure the shipment/ order information are proper entered, received, manipulated, updated and recorded to the computer system in accurate and timely manner
  • Monitor and reinforce the service quality and discipline of the team
  • Maintain good channels and effective communication between Operations team, Customer Service Team, sub-contractors and other departments for both sides benefit
  • Establish and carry out proper working procedure and make a proper corrective and preventive action through the analysis and investigation of problems, feedback and complaints
  • Set-up guidelines, standard operations procedure (SOP) and key performance indicator (KPI) to monitor and measure the performance and service level of customer service team
  • Ensure adequate manpower is assigned and job load is distributed evenly to meet the targets per month
  • Support customer enquiries on shipments
  • Manage the allocation of appropriate resources and commitment of staff to achievement the objectives and targets
  • Ensure optimal resources are planned and utilized in terms of facilities and equipments, system application, people and related information data
  • Deploy and complete special assignments at the instructions of the direct superior to achieve company’s goal and aims


  • Higher Diploma or above in Logistics Management / Supply Chain Management or related discipline
  • Min. 5 years experience in third party logistics operations, preferable with 2 years experience in leading a customer services team in a sizable company
  • Proficiency in MS Office, including WORD and EXCEL
  • Good command of both written and spoken English and Mandarin
  • Strong interpersonal and communication skills
  • Independent, strong personal motivation and disciplined
  • Possess core competences including leadership, teamwork, customer focus and continuous improvement
  • Candidate with less experience will be considered as Assistant Operations Supervisor
  • Work location: Tsing Yi

We offer attractive remuneration package to the right candidate. Interested parties please email your resume with CURRENT & EXPECTED salary and DATE AVAILABLE to

(Please quote the job reference no. on the subject of your application.)

(All information collected will be used for recruitment purpose only.)

To know more about us, please visit

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Job Ref No.
CT/LOG/036/171114 (CT3113151-01#0005)
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  • 13-month pay
  • Alternate Saturdays
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Shuttle bus
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