Job ref no.: OCL/OPS/2018-026
Octopus Holdings Limited

Operations Supervisor (Operation Services)

Octopus Holdings Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan
  • Transportation allowance

Create more incredible numbers by:

  • providing operational support services and resolving production issues with proper recommendations �h
  • reviewing process flows and preparing effective production and control plans in refund processing to ensure compliance with relevant regulatory and audit requirements �h
  • defining user requirement, preparing testing cases and supporting system enhancement implementation
  • handling internal and external customer enquiries in a timely manner �h
  • leading the team and ensuring adequate resources being allocated to different sub-teams for completing the customer request on time and meeting the KPI �h
  • compiling weekly and monthly MIS reports to manager for review �h
  • reviewing daily control reports to ensure that all exception cases are handled promptly

A right fit for your portfolio?

  • Form 5 or above with 5 subjects passed in HKCEE, including English, Chinese and Mathematics �h Minimum 5 years working experience in operation and transaction processing, of which at least 2 years in supervisory level �h
  • Effective influencing, planning and organising skills are essential �h
  • Good numerical sense and able to work under pressure
  • Strong leadership skill to lead the team to achieve KPI
  • Good customer service awareness and strong interpersonal skills
  • Possess logical and good analytical skills
  • Good command of spoken and written English and Chinese
  • Proficiency in Microsoft Office such as Word, Excel
  • Fast and accurate typing skill in both English and Chinese (35 wpm)

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by e-mail: [via CTgoodjobs Apply Now ]

Visit our web site:

Personal data collected will be used for recruitment purpose only. If you are not contacted within six weeks, you may consider your application unsuccessful. Our Company will retain your application for a maximum of one year.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

More job information
Job ref no. OCL/OPS/2018-026 (CT3116697-01#0004)
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Entry level
  • F.5- F.7 or DSE