Assisting the Operations Manager to develop the overall strategies and initiatives for daily club operations and management
Hiring, managing, developing and motivating employees to meet or exceed business results such as revenue, profitability and customer satisfaction/retention
Ensuring effective communication and teamwork across the yoga studios and fitness centres and proactively assisting with day-to-day operations (customer service matters, member complaints and maintenance issue, etc.)
Coordinating work across the fitness centres and organizing schedules of activity, staffing and resources to ensure maximum commercial use is made of the company's facilities at all times
Ensuring all staff are trained in general fitness centre operations, member relations and in their specific job functions
Maintaining the working condition of the fitness centres premises; supervising and managing facilities and equipment to ensure that such are at all times in fully functional order and fit for use by members and guests; conducting daily routine checks of the facility
Able to drive the operations team to a higher rate on the outstanding dues collection and retail revenues
Able to manage staff under retail function including monthly stock count and reporting
Regularly evaluating the yoga studios or fitness centres operations and implementing improvements in processes (e.g., for customer retention improvements or cost savings)
Minimum 5 years’ operations experience at a similar level preferably in fitness, wellness or 5 star hotel industry
Strong customer service orientation and understanding of customer relationship management
Strong planning and organizing skills with ability to develop policies and procedure
Strong ability to build teamwork, resolve conflicts, motivate and manage people
Training and development ability (delivering training to a varied audience)
Strong ability to communicate clearly and convincingly in spoken and written English and Cantonese
Please forward a detailed resume and stating your availability, current and expected salary to [via CTgoodjobs Apply Now ]. Application without current and salary expectation will not be considered.
Personal data provided by applicants will be used solely for recruitment purpose.
If you possess all of the above, we would like to meet you regardless of your previous experience.
The Pure Group is the leading lifestyle brand in Asia comprising five core businesses: Pure Yoga, Pure Fitness, Pure Apparel, RED Bar + Restaurant and nood food. Based in Hong Kong, the Group has more than 70,000 clients and 1,400 employees. The Pure Group is a community of dedicated wellness professionals, aiming to help people lead healthier lives.