Posted on 2021-10-18
PURE International (Hong Kong) Ltd

Operations Supervisor

PURE International (Hong Kong) Ltd

About this company

The Operations Supervisor is accountable for:

  • Assisting the Operations Manager to develop the overall strategies and initiatives for daily club operations and management
  • Hiring, managing, developing and motivating employees to meet or exceed business results such as revenue, profitability and customer satisfaction/retention
  • Ensuring effective communication and teamwork across the yoga studios and fitness centres and proactively assisting with day-to-day operations (customer service matters, member complaints and maintenance issue, etc.)
  • Coordinating work across the fitness centres and organizing schedules of activity, staffing and resources to ensure maximum commercial use is made of the company's facilities at all times
  • Ensuring all staff are trained in general fitness centre operations, member relations and in their specific job functions
  • Maintaining the working condition of the fitness centres premises; supervising and managing facilities and equipment to ensure that such are at all times in fully functional order and fit for use by members and guests; conducting daily routine checks of the facility
  • Regularly evaluating the yoga studios or fitness centres operations and implementing improvements in processes (e.g., for customer retention improvements or cost savings)



  • Minimum 4 years’ operations experience at a similar level preferably in fitness, wellness or 5 star hotel industry
  • Strong customer service orientation and understanding of customer relationship management
  • Strong planning and organizing skills with ability to develop policies and procedure
  • Strong ability to build teamwork, resolve conflicts, motivate and manage people
  • Training and development ability (delivering training to a varied audience)
  • Strong ability to communicate clearly and convincingly in spoken and written English and Cantonese
  • Candidate with more experiences will be considerd as Assistant Operations Manager
  • Able to drive the operations team to a higher rate on the outstanding dues collection and retail revenues
  • Able to manage staff under retail function including monthly stock count and reporting


We provide excellent career opportunities, full training and support programme, attractive remuneration and a fun working environment. For further enquiry, please call 3691 3804 or whatsapp/Line/WeChat to 6792 4467.

Personal data provided by applicants will be used solely for recruitment purposes.

More job information
  • 16,000 - 20,000 / month
Job Function
Employment Term
  • Full-time
  • 4 years - 8 years
Career Level
  • Middle management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Additional subsidies
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Social / Recreation & Sports Facilities
  • Special / extra leave
  • … + 5 more