Job ref no.: OPE/ CT1904 (CT3122921-01#0072)
Collinson International (Hong Kong) Limited

Operations Training Executive

Collinson International (Hong Kong) Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan

Responsibilities:

  • Assist the Assistant Training Manager to develop and facilitate job-specific training, new-hire induction programmes for service centre operation teams
  • Create and conduct training sessions to cover programmes, promotions or process changes, and soft-skills development
  • Develop and implement testing and measurement tools to evaluate the transfer of skills from the training environment back to the workplace
  • Ensure agent knowledge is tested and minimum standards achieved prior to transacting with customers
  • Serve as the System Administrator for the training portal tool
  • Assist with the Quality Assurance function and coaching

Requirements:

  • University/post-secondary graduate or above
  • At least 2 years’ experience training with formal qualifications in workplace training or adult learning. Preferable within operation centre.
  • Excellent organisational, facilitation and written/verbal communication skills, including command of English and Cantonese languages
  • Expertise with Microsoft Office applications, especially Word, Excel & Power Point
  • Basic knowledge of operation technology tools: PABX, ACD systems, IVR, email handling tools, customer management systems, e-learning/training tools, etc. 
  • Strong ability to multi-task. Flexible and adaptable to changing environments
  • Self-motivated, and uses initiative to drive process improvement
  • Energetic, enthusiastic and engaging. Ability to work in a team environment and quickly build relationships.
  • Dedicated to quality service delivery and solutions-focused

Collinson offers attractive remuneration, benefit packages and excellent development and advancement opportunities.  Benefit includes:

  • 15 days Annual Leave
  • Full Paid Leave (14 weeks Maternity / 5 days Paternity)
  • Attendance Bonus
  • Referral Bonus
  • On the job training
  • Free Priority Pass Membership (Unlimited Airport Lounge access)

Please send full resume (MS word) with latest and expected salary to [via CTgoodjobs Apply Now ]


You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about Collinson at http://collinsongroup.com.


 

More job information
Job ref no. OPE/ CT1904 (CT3122921-01#0072)
Salary
  • N/A
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 4 years
Career Level
  • Non-management level
Education
  • Degree