Operations Training Manager

Responsibilities:

• Oversee career path training program execution and regular update the curriculum to facilitate strategic training based on actual performance of frontline management, general staff and store performance
• Consolidate and analyse the trend of overall store performance to search for gaps in training content and materials that need updating to generate higher productivity, service quality and safety among staff
• Develop and update SOP training materials for frontline operations with District Managers and Operations Manager
• Lead a small training team to provide shop operations trainings, customer services training, Health & Safety training and any other training according to the SOP which consider beneficial to the frontline employees and management
• Identify and assess current and future operations training needs through job analysis, performance analysis and consultation with management
• Draw an overall operations training plan that addresses needs and expectations
• Deploy a wide variety of operations training methods to provide effective operations training
• Work with HR Department to conduct orientations to the site, as well as on-boarding arrangement
• Monitor, evaluate and report operations training program’s effectiveness, success, and ROI periodically
• Resolve any specific problems and tailor programs as necessary
• Develop Training Manual for different positions at the store
• Work with HR Department to develop the competency framework, appraisal systems and training materials for career development at shop level
• Enhance the team morale, food and service level by develop or participate internal / external competitions, such as HKRMA service talent award, Catering Industry Safety Award and Champion of 3G internal competition
• Develop e-learning platform for staff orientation, and other related training courses
• Enhance the knowledge of First Aid in shop level

Requirements:

• University degree in Business Administration or Human Resources
• With at least 5 years relevant experience in F&B industry
• Track record in designing and executing successful operations training program such as providing quality customer services, customer complaints handling, communication skills, supervisory training programs in Chinese and Putonghua
• Familiarity with traditional and modern training methods, such as mentoring, coaching, on-the-job training, workshops, simulations and site-training
• Excellent communication, leadership and presentation skills
• Excellent negotiation and analytical skills
• Strategic thinking and business management abilities
• Solid understanding of Operation needs and willing to site visit

We offer 5-day work week, on-the-job development program and rewarding career opportunities for ambitious individuals who are looking for challenges. If you aspire to an exciting and rewarding career, send your resume immediately with your present and expected salary to [via CTgoodjobs Apply Now  ]

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