Posted on 2022-11-28
Rosewood Hong Kong

Overnight Front Desk Associate - Hotel / Residences

Rosewood Hong Kong

Essential duties and responsibilities

  • Provide our guests with unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
  • Host and welcome all guests in a natural and spontaneous manner to make our guests feel welcome whilst they spend their time with us
  • Prepare all the arrival arrangement and process check-in 
  • Update the guest preference, feedback and comments on to the guest profile section
  • Coordinate with all concerned departments to fulfill guest needs and requests
  • Provide concierge service to guest during the stay (Residences)
  • Food & Beverage support to the Residences lounge (Residences)

Requirements

  • 2-4 years of relevant working experience in a sizeable luxury hotel in similar capacity or in Food & Beverage service
  • Knowledge of Opera system will be an advantage
  • Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
  • High standards of professional manner with exceptional communication skills
  • Excellent command of spoken English, Cantonese and Mandarin is a must.
  • Less experience will be considered as Front Desk Associate - Hotel / Residences

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.

 

More job information
Salary
Benefits
  • 5-day week
  • Birthday leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Medical plan
Job Function
Industry
Employment Term
  • Permanent
  • Contract
  • Temporary
  • Part-time
  • Full-time
Experience
  • 0 year - 4 years
Career Level
  • Entry level
Education
  • Diploma or equivalent