Part Time Customer Care Officer, Premier Relationship - Contact Centre Business

Join our Award Winning Team

Our award-winning Contact Centre Business has received multiple accolades from The Hong Kong Call Centre Association (HKCCA) across several areas such as both Inbound and Outbound Contact Centre of the Year and Contact Centre Trainer of the Year.  We’ve also been awarded the ‘Grand Award of the Year 2019’, for the 8th year in a row, which is a great testament to our colleagues who strive to provide customer-first service, making the Contact Centre a great place to work.  

Our Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking services to our millions of customers through multiple touch points including inbound and outbound calling activities. The value of our Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high caliber professional to join our team as a Part Time Customer Care Officer.

Principal responsibilities 

• Handle inbound customer calls from our Premier customers
• Provide high quality service to our customers and help resolve their queries at first contact where possible
• Listen to our customers, understand their needs and offer relevant products, services and solutions
• Achieve individual performance expectations and development
• Maintain appropriate operational risk control and compliance in all activities
• Qualifications - External
• Requirements 
• Excellent customer serving manner, communication and problem solving skills
• Fluency in Cantonese and ability to read and write in English is essential. A good command of Mandarin would be advantageous
• Holder of insurance or investment licenses preferred
• A pass in five subjects including Mathematics and either Chinese or English in Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education or above

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.  We particularly welcome applications from people with disabilities, ethnic minorities and individuals returning to the workplace following a career break or retirement, as these groups are currently underrepresented within the financial services industry.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.