Job ref no.: WSS-P-PCCR(H)-C (CT3123241-01#1000)
The Hong Kong Jockey Club

Part-time Customer Care Representative (Hotline)

The Hong Kong Jockey Club

The Integrated Contact Centre of Betting Control and Customer Operations Department provides one-stop service for the Club’s customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and venue reservation services, etc. on 24x7 basis.

You will

  • handle and record telephone enquiries and feedback from customers with courtesy and efficiency, such as betting products
  • support racecourse venue reservation in a professional telephone manner
  • utilize communication skill and extensive product knowledge to meet customers' needs

You should have

• DSE / HKCEE or above
• 1-2 years working experience in customer service field, preferably in call center environment
• customer-oriented and passionate with good customer service and interpersonal skills
• excellent communication skills in both Chinese and English or Putonghua
• familiar with Chinese word processing


$65 per hour

Shift Hour * (Mon-Sun/PH)

- T2 : 9:00 am – 5:00 pm
- U1 : 8:00 pm – 2:00 am
- U2 : 7:00 pm – 12:00 midnight

*Average 4-8 working hours per day and 3-5 days per week. Actual working hours depend on operational need and on rostering basis.

Working Location:

Sha Tin Racecourse

How to Apply:

Please send your resume specifying the job application of T2 / U1 / U2 and complete job reference to:

Email : [via CTgoodjobs Apply Now ]
Fax    : 2881-7966
Mail    : The Human Resources Department,
            The Hong Kong Jockey Club,
            1 Sports Road, Happy Valley,
            Hong Kong

Find out more about this remarkable opportunity today. Visit our website at now.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. WSS-P-PCCR(H)-C (CT3123241-01#1000)
Job Function
  • Shatin
Employment Term
  • Part-time
  • 1 year - 2 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree